MALE AND FEMALE THERAPISTS

Please be aware that we employ both male and female therapists.

ARRIVAL TIME

Please arrive 15 minutes before your appointment time to complete your consultation form and to relax prior to your treatment

DRESS CODE

On arrival, we will provide you with a robe, towel and flip-flops for your comfort during your visit. Swimwear should be worn at all times when using The Bath House facilities.

SPA ETIQUETTE

The Spa & Bath House is a place of peace and tranquility. Please be aware that we want our guests to enjoy the relaxed atmosphere and a moment of quiet away from the noise of the outside world. We would request the use of mobile telephones to be avoided.

PAYMENT

Payment in full is required upon booking. A discretionary 12.5% service charge is applied to all treatment bookings, to be settled on departure.

CANCELLATION POLICY

We request a 48-hour notice period when cancelling or rescheduling your treatment(s) to avoid any cancellation charges. In the unfortunate event that you have to cancel or postpone your confirmed booking within a 48-hour notice period, the hotel reserves the right to charge the full amount.

CHILDREN’S POLICY

We welcome guests over 16 years old for treatments with signed consent from parent or guardian. We are unable to offer the use of our pool facilities at The Bath House to children under 16 years old, other than during school holidays, please ask for details.